Personal information is any information about you that can be used, either on its own or with other data, to identify you. For example, your online identifier, or your IP address, may be considered personal information, because it can be linked back to you.

 

This Privacy Policy applies to our website and any services we provide to you (collectively, the “Services”).

By visiting, accessing, or using our Services you also consent to the content of this Privacy Policy, so please read it over carefully. If any part of these policies or practices are unacceptable to you, please do not visit, access, or use our Services.

Services may contain third-party material or content, which can include the following: social media handles, permissions for content sharing, and links to content and material from other third-party websites.

The following circumstances may lead to us collecting personal information about you:

 

• When you voluntarily subscribe to our newsletter or updates.
• When you fill out a form for tutoring services or inquiries.
• When you sign up for our tutoring services.
• When you interact with our social media pages.
• When you apply for a job with our organization.
• When you accept a cookie on your device.
• When you provide public information (e.g., through a review or testimonial).
• When you interact with our representatives via email or phone.

To manage and improve our website, we collect general information, such as the number of visitors, the date of your last visit, and the pages you viewed.

More specifically, we collect personal information such as:

• Account profile data (name, email, phone number).
• Device and location data.
• Account activity (for scheduling, feedback, and progress tracking).
• Financial account data (for billing purposes).
• Communication data (via email, phone, or chat).
• Social media data (if applicable).

The information we collect helps us optimize our services and improve your experience with Monarque Tutoring. We may use this information for:

• Providing and personalizing tutoring services.
• Sending newsletters or educational content (with your consent).
• Managing your account and transactions.
• Facilitating communication and support.
• Performing research and analytics.
• Ensuring legal and regulatory compliance.

By consenting to the use of your information for marketing purposes, we may:

• Personalize the services we offer.
• Send you updates and news about our services.
• Provide educational materials and special offers.
• Improve our services based on your feedback.

Your personal information may also be collected indirectly using cookies and similar technologies. Please refer to the “Cookies” section below for more details.

Your personal information is stored securely on our cloud services, customer relationship management systems, and encrypted storage solutions. We retain your information only for as long as necessary to fulfill the purposes for which it was collected.

Certain types of information, such as billing details, may be retained for a longer period in accordance with tax and legal obligations (e.g., for up to seven years).

Once the data is no longer needed, it will be securely destroyed.

We implement a range of technical, organizational, and contractual measures to protect your personal information from unauthorized access, loss, or misuse.

Our team members are trained on best practices for cybersecurity and data management. We also have internal policies and security measures, such as encryption and data access control, to safeguard your information.

Your personal information can only be accessed by:

• Authorized Monarque Tutoring employees.
• Trusted service providers (e.g., payment processors, cloud services, email providers).
• Third-party platforms we use for communication and service delivery, with your consent.

You have the right to:

• Know how we collect and process your personal information.
• Access the personal information we have collected about you.
• Request the deletion or modification of your personal information.
• Request that your personal information no longer be processed or to restrict processing.
• Withdraw consent for marketing communications or data processing.

To exercise any of these rights, please contact us at info@monarquetutoring.com.

Cookies are small files that are stored on your device when you visit websites. These cookies help us understand how you interact with our website, saving your preferences and improving your browsing experience.

We use cookies to enhance your experience on our website. These cookies are installed only when you give consent, and you can withdraw or modify this consent at any time, free of charge.

Some cookies are essential for the functionality of our website, and disabling them may impact your ability to use certain features.

For more information on cookies, you may visit:

• www.allaboutcookies.org
• www.youronlinechoices.eu

As the digital landscape evolves, we may update or modify this Privacy Policy. Any changes will be posted on our website with an updated date. Please review the policy periodically to stay informed about how we protect your privacy.

This version of the Privacy Policy is effective as of November 13th, 2024.